Release Your Growth Potential!

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Customer Service Training

Customer service training is designed for 'Inside Sales' people. It helps develop telephone skills for those who are in a reactive as well as pro-active role. It helps to inspire confidence and make it easier for customers to buy from you.

Topics covered:

  • Questioning techniques
  • Listening skills
  • Building rapport
  • Communication
  • Your voice
  • Being assertive
  • Being positive

Link to telephone selling skills:

  • Pro-active selling
  • Overcoming objections
  • Focusing on the customer's needs
  • Benefits of your products/service
  • Negotiation
  • Closing

First impressions are long lasting and by having an inspired customer service team you increase your chances of winning new business and maintaining it!


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